Privacy Policy

Privacy Policy

Last updated: 10 October 2026

Mongolian Ways (“we,” “us,” or “our”), respects your privacy. This policy explains how personal information is handled when you visit our website, communicate with us, or travel with us.

Traveler information and Monitouring

Traveler registration information is collected, stored, and processed through Monitouring, the external service platform we use to manage bookings and trip operations. Mongolian Ways does not directly collect traveler registration information through its own website forms.

Our authorized team members may access and use information held in Monitouring where necessary to arrange and deliver your trip, communicate with you, respond to your requests, and meet applicable legal obligations.

Monitouring’s privacy policy explains its own data-handling practices. This policy explains how Mongolian Ways uses traveler information in connection with our services. Using an external platform does not remove our responsibilities for the information we access or use.

Information needed for your trip

Depending on your itinerary and the services you request, information collected through Monitouring may include:

• Your name, contact details, and traveler registration details.
• Passport, nationality, date of birth, or other identification information required for particular bookings or travel arrangements.
• Arrival and departure details, accommodation preferences, and other trip requirements.
• Emergency contact details.
• Dietary requirements, accessibility needs, or relevant health information you choose to provide.
• Booking, billing, and payment-status information.

Please provide only information relevant to your booking and travel arrangements. If you provide information about another traveler or an emergency contact, please ensure that you are authorized to do so and that they are aware of this policy.

Information required for a particular service will be identified during the booking or registration process. If necessary information is not provided, we may be unable to arrange that service.

How information is used

We use information relevant to your trip to:

• Arrange and manage your booking.
• Coordinate accommodation, transport, guides, and other requested services.
• Communicate practical information and changes to your itinerary.
• Address dietary, accessibility, and other requirements you have disclosed.
• Assist with emergencies and resolve service issues.
• Maintain necessary booking and financial records and meet applicable legal obligations.

Sensitive information, such as health details, is used only where relevant to your travel arrangements or assistance needs, with consent where required by applicable law.

Sharing information

Information may be shared with Monitouring and with service providers involved in delivering your trip, such as hotels, airlines, transport providers, guides, and local operating partners. We limit what we share to information reasonably necessary for their role.

Information may also be disclosed to authorities where legally required, or to emergency services where necessary to assist you and permitted by law.

We do not sell, rent, or lease your personal information.

International handling of information

Organizing travel may require information to be accessed or shared in countries where your services are delivered. Monitouring and its service providers may also process information in other countries, as described in its privacy information.

Where applicable law requires safeguards for international transfers, we will take steps to ensure those requirements are met.

Security and retention

We take reasonable steps to protect information within our control and to limit access to people who need it for their work. Monitouring manages the security of its platform under its own arrangements. No online system can guarantee complete security.

Information should be retained only for as long as needed to deliver services, meet applicable record-keeping obligations, or resolve outstanding matters. Retention and deletion arrangements for information held through Monitouring are managed in coordination with the platform and applicable legal requirements.

Emails and other communications

If you contact us by email, telephone, or another communication channel, we may receive your contact details and any information you include. This is separate from traveler registration through Monitouring.

Please use the designated Monitouring registration process for passport details, health information, and other sensitive traveler information, rather than sending them through general correspondence.

Marketing

Traveler registration does not, by itself, constitute consent to receive promotional messages.

We will obtain consent for direct marketing where required by applicable law. You may unsubscribe or ask us to stop sending promotional messages at any time by contacting us. Necessary communications about an existing booking may continue.

Website cookies and technical information

Our website hosting and related services may process technical information, such as IP addresses, browser details, and access logs, to operate and protect the website.

Any cookies or similar technologies used on the website should be described in the website’s cookie notice, including their purposes and available controls. Where consent is required for optional cookies, they should be used only after that consent has been obtained.

You can also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Your privacy requests

You may contact us to request access to or correction of your personal information. Depending on applicable law, you may also have rights to request deletion, restrict certain uses, withdraw consent, or object to processing.

Where information is held through Monitouring, we will coordinate with the platform as needed to address your request. We may need to verify your identity before acting. Some information may need to be retained to meet legal obligations or resolve outstanding matters.

You may also raise a concern with the relevant data protection authority.

Links to other websites

Our website may link to external websites. Their handling of information is governed by their own privacy policies. Please review those policies when using their services.

Changes to this policy

We may update this policy to reflect changes to our services, platform arrangements, or legal requirements. The latest version will appear on this page with its updated date. Where required, we will notify you of material changes.